(Update: A reader suggested that I re-post with the flight number in the title and I did – the reason why you may see this twice in your timelines. I’m quickly learning a lot about how the airlines systems work that will definitely benefit me (and you) in the future. Stay tuned.)
So I’m back from a wonderful vacation on a slightly sour note.
Well, that’s not true – it was like a majorly sour note.
Okay, okay – it was more like a bitter note. And if we are on each other’s FB, Twitter and Instagrams, you saw what my recent mood was/is.
Bitter enough for me to sit and fume while at the American Airlines gate at the Philadelphia International Airport and waste the last of my USA gigabytes venting on my social media accounts about their lack of handling a situation that still makes no sense.
Frustrated enough to spend hours corresponding back and forth via DM with one of their American Airlines Twitter representatives feeding me generic public relations spiel, all the while knowing that I was making myself even more frustrated by their responses.
Angry enough to know that I will be making a formal complaint before the week is out to American Airlines.com.
I may be bitter, frustrated and angry but I will give American Airlines an opportunity to resolve the situation as they should and must before I give you all of the details and the outcome.
This was not any kind of racist incident (we have all seen and heard about those).
This situation is about my personal experience with the company and what I see as their lack of transparency and customer service.
On a semi-related note…
For this summer and since I will be on WP a lot less, I had already planned on reviving my #TravelTuesdays with old travel hacks I’ve already shared in the past – everyone loves a good travel hack, right?
But this recent negative travel experience with American Airlines has provided me with some new travel tips/hacks that I will share here and more in my monthly newsletter.
I’m grateful that I am home now, compliments of AIR CANADA and by no less than FIRST CLASS.
Yeah, you heard me right, “First Class”. That will be a story for a future #TravelTuesday.
I know that all airlines have issues but a number of you have already contacted me to tell me that you have had issues with AA.
Have you had issues with American Airlines? If so, I would like to hear about it in the comments – I really would.
Signing off for now…as I wait to find out when my luggage will be delivered to my home,